How was your Customer Service experience when using the
Grand Resort Travel Membership?
Alan Muse, Arden, NC
Excellent
Cynthia Holmes, Rock Hill, SC
Excellent - It was flawless and wonderful service. Very knowledgeable!
Brad Wojick, Charlotte, NC
It was excellent, they got back to me on time.
William Longino, Charlotte, NC
Customer service was excellent during the reservation process
Patricia Clow, Brevard, NC
Excellent - she was very prompt and dis what she was supposed to do!
Lawrence Zwiebohmer, Charlotte, NC
Excellent - It was painless and the lady who helped me was always available whenever I called. There wasn't much for me to do except answer some questions get emails. It went smoothly.
John Holmes, Sunset Beach, SC
It took awhile for them to get back with me but in the nd it was time well spent.
John Bowlin, Matthews, NC
It was all pretty straightforward process
Cheryl Greene, Greer, SC
Excellent customer service, they always do a great job.
Roger O Sullivan, Charlotte, NC
My request was taken promptly and she found me a place the next day.
Maurice Hoben, Ocean Isle Beach, NC
They were responsive and very helpful
Bill Jones, Greeeneville, TN
Renee did a really good job. She did some extra things for me, like getting us in to our condo early. She did great job.
Felix Gardner, Roseboro, NC
It was excellent, everything went well!
Sharon Ranney, Gatlinburg, TN
Windy and Kristie helped me. They were extremely nice and called me 2 days before our trip to make sure we had everything we needed. We were not able to download one of the attachments and we did not think it was important, but they realized it and got it us another way!
Jay Robbins, Elizabethton, TN
It is efficient and helpful. The customer service rep who made my reservation was great!
Derek Hodgson, Indian Trail, NC
Melissa is always professional and friendly. She knows what she is doing and does it well!
Cyndi Mobley, Gray, TN
Windy is very helpful and nice. We got exactly what we were looking for.
Nina Bailey, Unicoi, TN
Everyone is really really nice!
Rebecca Goss, Stanfield, NC
This our first time and the lady who worked with us was friendly and helpful!
Kasi Westbrook
The customer service during the reservation process was excellent!
Karen Dills, Weaverville, NC
My husband dealt with Renee. She did a great job, and really worked with us. She just did really good. We had an excellent experience.
Phillip Kurkendall, Rutherfordton, NC
Customer service during the reservation process was excellent. Renee was very helpful. We talked to her a couple of times and she found something within 30 minutes.
Delores Green, Charlotte, NC
I appreciated Renee going out of her way to assist us because we really needed something with only a week's notice. It really worked our for us.
Ken Davidson, Asheville, NC
Everything went really well. The agent was very good She got back to me quickly and dis exactly what I asked her to do. I don't remember her name but the lady who handled our reservation was very good!
Wendy Keeter, Kings Mountain, NC
All the employees have had great recommendations both times we have called. We have been very pleased so far!
Melissa Harris, Marion, NC
Brittanie helped me twice and she did a great job!
Harold Walsh, Amelia, VA
Brittanie should be recognized for superior customer service, she is always the one we talk to when we call.
Geoffrey Shepherd, Pisgah Forest, NC
We never have problems. The customer service staff are very cooperative. Krisite has always been good to us, and very helpful. She returns our calls quickly. We give her high compliments for great customer services.
Richard Moody, Knolls River, NC
We are pretty pleased with the trips we get! Kristie provides excellent customer service!
Carl and Teresa Junaluska, Sylva, NC
Your staff is always very, very nice! Windy, Melissa and Renee are excellent.
Valerie Gray-Gantt Mt. Holly, NC
Customer is great every time I call! Brittanie is really good. She does a great job for us! I can call her 2- 5 times a day and she is always cheerful and pleasant to us. It makes it easy for us because of our family size sometimes she has to look several places.
Robert and Donna Watson Taylors, SC
They do a great job. It took a few minutes
Karen Shelton, Hendersonville, NC
The lady I talked to is Melissa Wells. She really really helped us out. There was nothing on the hot deals list for this property available, but she located a cancellation and called us back quickly!
Chad and Melia Fleeman of Johnson City, TN
Excellent
Cynthia Holmes, Rock Hill, SC
Excellent - It was flawless and wonderful service. Very knowledgeable!
Brad Wojick, Charlotte, NC
It was excellent, they got back to me on time.
William Longino, Charlotte, NC
Customer service was excellent during the reservation process
Patricia Clow, Brevard, NC
Excellent - she was very prompt and dis what she was supposed to do!
Lawrence Zwiebohmer, Charlotte, NC
Excellent - It was painless and the lady who helped me was always available whenever I called. There wasn't much for me to do except answer some questions get emails. It went smoothly.
John Holmes, Sunset Beach, SC
It took awhile for them to get back with me but in the nd it was time well spent.
John Bowlin, Matthews, NC
It was all pretty straightforward process
Cheryl Greene, Greer, SC
Excellent customer service, they always do a great job.
Roger O Sullivan, Charlotte, NC
My request was taken promptly and she found me a place the next day.
Maurice Hoben, Ocean Isle Beach, NC
They were responsive and very helpful
Bill Jones, Greeeneville, TN
Renee did a really good job. She did some extra things for me, like getting us in to our condo early. She did great job.
Felix Gardner, Roseboro, NC
It was excellent, everything went well!
Sharon Ranney, Gatlinburg, TN
Windy and Kristie helped me. They were extremely nice and called me 2 days before our trip to make sure we had everything we needed. We were not able to download one of the attachments and we did not think it was important, but they realized it and got it us another way!
Jay Robbins, Elizabethton, TN
It is efficient and helpful. The customer service rep who made my reservation was great!
Derek Hodgson, Indian Trail, NC
Melissa is always professional and friendly. She knows what she is doing and does it well!
Cyndi Mobley, Gray, TN
Windy is very helpful and nice. We got exactly what we were looking for.
Nina Bailey, Unicoi, TN
Everyone is really really nice!
Rebecca Goss, Stanfield, NC
This our first time and the lady who worked with us was friendly and helpful!
Kasi Westbrook
The customer service during the reservation process was excellent!
Karen Dills, Weaverville, NC
My husband dealt with Renee. She did a great job, and really worked with us. She just did really good. We had an excellent experience.
Phillip Kurkendall, Rutherfordton, NC
Customer service during the reservation process was excellent. Renee was very helpful. We talked to her a couple of times and she found something within 30 minutes.
Delores Green, Charlotte, NC
I appreciated Renee going out of her way to assist us because we really needed something with only a week's notice. It really worked our for us.
Ken Davidson, Asheville, NC
Everything went really well. The agent was very good She got back to me quickly and dis exactly what I asked her to do. I don't remember her name but the lady who handled our reservation was very good!
Wendy Keeter, Kings Mountain, NC
All the employees have had great recommendations both times we have called. We have been very pleased so far!
Melissa Harris, Marion, NC
Brittanie helped me twice and she did a great job!
Harold Walsh, Amelia, VA
Brittanie should be recognized for superior customer service, she is always the one we talk to when we call.
Geoffrey Shepherd, Pisgah Forest, NC
We never have problems. The customer service staff are very cooperative. Krisite has always been good to us, and very helpful. She returns our calls quickly. We give her high compliments for great customer services.
Richard Moody, Knolls River, NC
We are pretty pleased with the trips we get! Kristie provides excellent customer service!
Carl and Teresa Junaluska, Sylva, NC
Your staff is always very, very nice! Windy, Melissa and Renee are excellent.
Valerie Gray-Gantt Mt. Holly, NC
Customer is great every time I call! Brittanie is really good. She does a great job for us! I can call her 2- 5 times a day and she is always cheerful and pleasant to us. It makes it easy for us because of our family size sometimes she has to look several places.
Robert and Donna Watson Taylors, SC
They do a great job. It took a few minutes
Karen Shelton, Hendersonville, NC
The lady I talked to is Melissa Wells. She really really helped us out. There was nothing on the hot deals list for this property available, but she located a cancellation and called us back quickly!
Chad and Melia Fleeman of Johnson City, TN
Brittanie was awesome and wonderful to work with!
Donavan and Jacqueline Wakefield of Lenoir, NC
Renee was great to work with, she called me back to tell me different places we could go. Found it and got it booked the same day!
Charles Foster of Greenville, SC
Used the online system, then got a call. It was really easy! The Grand Resort Travel reservation side of the customer service
Becky and Robert Wilson Asheville, NC
This was our first time using Grand Resort Travel. The girl we worked with was very understanding. Her name was Brittanie. This was a good first experience with Grand Resort Travel!
Jim and Mary Small Johnson City, TN
I usually talk to Windy in Arkansas. She is really, really good! She is always helpful in identifying which condos are better than others. She is very personable.
Jacqueline Vidosh Johnson City, TN
It was a very friendly and efficient; They were prompt!
Lenore Connelly Mooresville, NC
They always tried to call me back. They were very friendly!