Recent Member Surveys
These are vacation surveys completed by members
who recently used the membership.
Richard and Nancy Cray
Southport, NC - Members since 2009
November 26- December 3, 2011
Elysian Beach Resort in St. Thomas
About Customer Service
Customer Service during the reservation process:
EXCELLENT
Comments about Customer Service:
They called us back promptly and we were very pleased with that
About the Property
I would recommend this property to another member.We are thinking of going back to the same place!
Overall we rate this property:
EXCELLENT
Comments about the property:
It was beautiful, the pool was so nice! It was in a great location. They have a nice place to eat right on the property and they are getting ready to open another one! There were water sports available. It was great. We didn't have a single problem; there is nothing to complain about with this property.
About The Grand Resort Travel Purchase
My vacation experience is consistent with the expectations of my travel program purchase.
Comments:
We feel that we got a great deal. A man next to us showed us his and we realized what a great deal we had gotten.
Condominiums are much better than hotels especially when going to the Caribbean area
Employees at Grand Resort Travel
Kristie Wade did a great job.
How Can We Improve?
I can't think of anything you can do to improve the service! It was very very good!
Robert and Debra Bryenton
Asheville, NC - Members since 2011
November 19-26, 2011
Marriott's Grande Ocean Resort, Hilton Head, SC
About Customer Service
Customer Service during the reservation process:
EXCELLENT
Comments about customer service:
The girls are fabulous! Very professional, very detail oriented
About the Property
I have already recommended this property to another member
Overall, I rate this resort property:
GOOD
Comments:
Everything was great.
The location was great.
The condo itself was beyond our expectations.
It was very professionally run.
About The Grand Resort Travel Membership Purchase
My vacation experience surpassed my expectations of my travel program purchase
Comments:
We got a great deal. We are trying to figure out why we didn't take advantage of it sooner.
Condominiums are much better than hotels, we prefer them to hotels.
Joseph and Marilyn Moravec
Supply, NC - Members since 2011
November 26- December 3, 2011
Ocean Landings Resort, Cocoa Beach, FL
About Customer Service
Customer Service during the reservation process:
EXCELLENT
Comments:
We were very happy with how they helped us
About the Property
Overall I would rate this property as:
EXCELLENT
We would recommend this property to another member.
Comments:
We were very happy with the property and hope to return we are so pleased.
Everything was just beautiful and perfect. We could not have been happier!
We want to book another trip to Florida. We were on the 2nd floor but right near the elevator and the laundry facility
. We had a nice bid deck and it was oceanfront. Everything was just wonderful!
About the Grand Resort Travel membership Purchase
My vacation experience was even better than I expected.
We had another program for years and have never been happy with the properties.
We love condominiums because it is like the comfort of home.